hotel housekeeping supervisor resume
Created and implemented training programs to enhance employee performance. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents, Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Directed team of room number personnel in busy hotel with 400 rooms. Assistant Housekeeping Manager Resume Summary : Friendly and enthusiastic assistant Housekeeping Manager with 8 years of experience in front desk clerical and housekeeping in Construction and Hotel Management. Assist with required training for department team members and ensuring training records are maintained. Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness. - Choose from 15 Leading Templates. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. 's, special guests and requests, Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the housekeeping functions. Excellent communication and time management skills. to the Loss Prevention Department. The free housekeeping supervisor cover letter sample below is a prime example of what to include with your application packet. (10% time), Experience of working in a similar environment essential, To be familiar with any legislation such as COSHH and Health and Safety, Ensure that employees are at all times attentive, friendly, helpful and courteous to all guest, manager and fellow employees, Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked, Handle items for "Lost and Found" according to the standards, Minimum 2 to 3 year progressive experience in a hotel or related field required, Applicants must be willing to work all shifts, all days, and all holidays, Four Diamond hospitality experience highly desirable, Proficiency with Microsoft Outlook, Word and Excel, As a key member of the hotels supervisory team the housekeeping supervisor is responsible for the supervising of the room attendants and laundry team, As a supervisor it is the responsibility to ensure the team clean and maintain high standards in guest bedrooms and in guest areas on a day-to-day basis, This role provides support to Head & Deputy Housekeeper, offer support to Guest Room Attendants and provides supervision of guest room attendants and the housekeeping ambassador team, Demonstrable skills in strategic vision and execution or hospitality, Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced, Enforces standard procedures for the acceptance, security and return on guest lost and found items, Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift, Provide on-going training to Room Attendants and Housepersons, High school education, GED, or equivalent experience, Minimum 3 years of experience working in housekeeping is required in a high volume hotel, conference center or resort with at least one of those in a supervisory role, Must be able to work any shift, weekends, holidays, and special events, as needed, Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator, Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency, Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation, Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses, Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction, Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information, Proficient in English (verbal & written) essential, Available for shift work including weekends and holidays, Responsible for conducting quality inspections to ensure the highest levels of cleanliness in guestrooms, public areas and Heart of House in accordance with Fairmont standards, policies and procedures, Ensures high morale and productivity levels of Colleagues through training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action, Assists Housekeeping Leaders in the building of an efficient team of Colleagues by participating and showing initiative concerning quality hiring, retention and development of Colleagues, Responsible for taking a lead role in the coordination of all Housekeeping Colleagues and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings, Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments, Must be guest-oriented, have a vibrant personality, posses strong initiative with observational skills & attention to details, To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to standard required by our hotel, To supervise public area attendants and inspect public areas such as restaurant function rooms, offices, lobby and surrounding services areas, Paying attention to details by keeping the standard of public area cleanliness and product maintenance adhering to standard required by our hotel, To report on adverse guest comments as and when required, To report and record Lost and Damaged items, To log daily events in logbook and follow up on previous information reported by other Team Leaders daily, To prepare duty rosters of public area attendants, To make weekly amenities of guest supplies, To check public areas, F&B outlet, offices, toilets, locker and car parks, To coordinate with F&B and all kitchens to make sure that all kinds of pest are under control, To report and follow up on repair and maintenance, To ensure function rooms and toilets are clean before function start, To attend to guest requests and complaints, To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel, To supervise Guest Service Assistants and inspect guest rooms and surround service areas, Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel, To report on adverse guest comment as when required, To report and record Lost and Damaged items in the supervisor’s logbook, To log daily events in the logbook and follow up on previous information reported by outgoing supervisor daily, To prepare duty rosters of Housekeeping Attendants, To replenish guest supplies and cleaning requirements weekly, To make requisition of chemicals supplies, To check all the guest rooms, VIP in-house, VIP arrival and long staying guests, To document all daily activities and events such as guest complaints in the logbook, To attend to guest requests and complaints. Requires frequent bending and squatting. Provide retraining as needed, Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties, Assist with scheduling and room cleaning assignments to ensure proper coverage, May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations, Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies, Manage procedures of lost and found items, Responsible for overseeing and ensuring the cleanliness of all public areas, Manage, train and develop the public area cleaners, Manage guest issues and requests quickly and effectively, Organise regular deep cleaning tasks, e.g. -required, Supervise and train housekeepers and housepersons, Report any theft, damage, or lost and found item to management, Ensure proper furnishing and literature in units, conduct room inventory on daily basis, and document all items put in to the rooms, Reports to work on scheduled days at assigned time and in proper uniform according to company standards, Detail oriented; self motivated; good communication skills; guest service oriented - required, Willing to work weekends, holidays, and evenings as needed - required, Adhere to budgeted numbers by properly balancing labor and operating costs according to business volumes, Hire and train all Housekeepers, house persons, and inspectors on established company policies and procedures, Leads day to day Inspector work scheduling using Hilton OnQ Insider software. List your housekeeping experience in reverse-chronological order. Dear Jessica Park, I saw your job posting for a housekeeping supervisor at the Lazy Days Hotel, and I am very interested in the position. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Coordinates all staff training. Candidates looking for a housekeeping supervisor resume sample for gathering information on various details to be included their resumes for applying for a housekeeping supervisor job can refer to the sample of housekeeping supervisor resume provided below. Promoted development of healthy lifestyle to meet health and wellness objectives. Maintaining the cleanliness of all trash/garbage units, Inspects equipment and furnishings and prepares work orders for maintenance, Maintains cleanliness of the community buildings, Deliver on the promise of Sonesta Service in all interactions with guests and clients, Inspect all assigned rooms and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations, Advise employees of deficiencies and instruct on corrective action, Previous background from the hotel industry preferred, Assist with scheduling of room assignments to ensure proper coverage, Inspect all assigned areas to ensure furnishings, guest rooms/suites equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Advise employees of deficiencies and instruct on corrective action. standards and instill a passion for customer service in all associates of the hotel, Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions, Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment. Here, in the first line, the applicant provides a summary of her experiences, listing the number of years spent in a given industry and highlighting major duties fulfilled. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. In addition, attendance at all scheduled training sessions and meetings is required, Ensure that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes, Monitor the safety of everyone around them, PPE, WHMIS, safe work practices are the first priority for all Housekeeping team members everyday, Inspect and audit daily rooms, check-out rooms, time-out rooms, and special assignments for conformance to prescribed standards of cleanliness, Supervise, lead and coach all housekeeping team members for success, 2+ years of previous Housekeeping Supervisor experience or 5+ years experience as a housekeeper, Diploma in Hotel Management is considered an asset, Must have current Standard First Aid Certificate, Strong motivational skills and a positive attitude, Strong time management, reporting and organizational skills, Computer skills would be considered an asset, Excellent communication skills as well as good computer skills, Must be able to multitask and work independently, Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates, Must be able to lift, push, and pull a moderate amount of weight often (approximately 50 lbs. Proficiency in Microsoft Office, Opera Property Management System, HotSOS, Assists the Housekeeping Manager with daily duties, Ensures that all housekeepers report to duty punctually, well-groomed, and in proper attire, Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff, Directs the control of linen counts and handling, and maintains an inventory of rooms, Ensures that all work areas are neat, clean, and organized and performs such other duties as required or directed, Responsible for ensuring that employee housing is cleaned twice each week, Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals, Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate, Inspects rooms, public space and back-of-the house areas continually, Determines appropriate staffing levels for forecasted business and schedules employees accordingly, Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis, Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly, Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc, Manages operation of (and/or outsourced relationship with) laundry, Monitors assigned departments with compliance to safety standards, Coordinates room availability with the Front Office Manager, Coordinates room maintenance with Director of Engineering, Provides genuine hospitality and teamwork on an ongoing basis, Assumes the responsibility to notice when the guest is not satisfied and works to resolve, Manage the Housekeeping Department in the absence of the Executive Housekeeper, Ability to read and write in order to complete necessary reports, Ability to communicate effectively and pleasantly with guests and staff as necessary, Excellent English language skills both written and verbal, Must be able to work AM Shifts every day of the week; including weekends and holidays, Excellent interpersonal and problem solving skills, Bachelor’s Degree or equivalent, preferred, Knowledge of tools, equipment, services and supplies facility operation, Strong interpersonal, verbal and written communication skills, Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client, Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook), Responsible to manage supplies including ordering, and inventory of all housekeeping items, Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority, Must be able to stand or walk for up to 8 hours. Provided transportation, managing and scheduling appointments. Download Housekeeping Supervisor Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Works with superior in the preparation and management of the department’s budget and is aware of financial targets, Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager, Management of lost property for the hotel, Analyzes and resolves work problems, or assists workers in solving work problems, Provide assistance to coworkers, ensuring they understand their tasks, Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property, Assist Housekeeping management in managing daily activities of Housekeeping and Laundry, Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor, Develop and maintain positive and productive working relationships with other employees and departments, Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel, Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making, Assists management staff in resolving employee grievances, and performing related human resources management activities, Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement, Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency, Coach, monitor, and develop team members for improved performance, Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW), Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews, Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines, Ability to focus attention to details and be able to organize, prioritize and follow-up, Able to thing clearly, quickly and make concise decisions, Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds, Ability to use good judgement and to maintain confidentiality of information, Excellent communication and interpersonal skills with the ability to interact with many types of personalities, Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times, Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures, Ability to deal professionally, courteously and tactfully with the public and coworkers, High School Diploma or equivalent. Resume SamplesThis page provides you with Housekeeping resume samples to use to create your own resume with our easy-to-use resume builder. Must be able to lift up to 40 pounds repeatedly when working in laundry. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. 1. Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules. Provided information about health system navigation, patient rights and health information privacy. Trained and mentored all new personnel to maximize quality of service and performance. Submit all paid invoices and receipts in a timely manner to the Facilities Manager, Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. Ordered all parts, supplies and tools to maintain 100-piece inventory. Work with outside vendors to purchase supplies and equipment, Sort and prepare linens for pickup by laundry service contractor during the summer conference season. Instruct employees on the dangers of warnings associated with chemical use and instructions on proper use. I am a passionate and hardworking employee about my job and will complete the task when needed to be done,and I'm eager to contribute to your team success through hard work, attention to detail and excellent organization skills. Responsible for hiring, training, development, performance management, team building, and other culture and people management activities, Promote and demonstrate LEGO and Merlin’s culture and core values through words and actions, Function as a stakeholder in terms of climate survey results within own area of operation, Ensure Opening and Closing procedures are adhered to in accordance with Company standards, Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team in line with the Group Policy (HS001). When working in laundry 'll find our how-to section that will Guide through... At 6pm – Conduct cross reference and check rooms Guide you through section... Checks to ensure proper procedures when using chemicals use hotel housekeeping supervisor resume cleaning equipment and supplies healthy meals independent! Practices are monitored and that risk assessments and procedures are reviewed regularly area include skills! 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